Contact Us

At rwalley, we value every customer and every pet. Whether you have a question about our products, need help with your order, or simply want to share a story about your furry friend — don’t hesitate to reach out.

You can contact us through the following channels:

• Email: service@rwalley.store
  Our official customer support email is the fastest and most efficient way to get in touch with us. Please include as much detail as possible in your message so we can assist you accurately — including your order number, product details, or specific concerns.

• Phone: +1 587-458-7242
  Prefer to speak with someone directly? Call us during our business hours. Our friendly customer service team will be happy to answer your questions and assist you with anything you need.

• Address: 1732 99 St NW #1748, Edmonton, AB T6N 1K8, Canada

This is our physical address where our operations are based. Please note that this is not a retail storefront and we do not currently accept in-person visits, but it’s important for transparency and trust to let our customers know where we’re located.

Our customer service team is available during regular business hours (Monday to Friday) and will respond to inquiries as quickly as possible.

We’re here to make your experience with rwalley smooth, secure, and satisfying — for you and your pet.

What We Can Help You With

Here are just a few of the things we can assist you with:

• Questions about product specifications and recommendations

• Order status, tracking, and delivery concerns

• Issues with payments or website functionality

• Returns, exchanges, and warranty claims

• Feedback, testimonials, or partnership inquiries

Whether it’s a big concern or a small question, don’t hesitate to get in touch. We’re here for you.

Your Feedback Matters

At rwalley, we are always looking for ways to improve. Your feedback helps us enhance our products, our website, and our customer service. If there’s anything you think we could do better, we want to hear it. Likewise, if you’ve had a great experience with us, we’d love to hear that too.

Every message is read by a member of our team, and your voice truly matters.

Join the rwalley Community

We don’t just want to sell products — we want to build a community of pet lovers who share the same values we do: love, care, and respect for animals. By reaching out to us, you become a part of that mission.

Thank you for choosing rwalley. We look forward to hearing from you!