Frequently Asked Questions (FAQ)

1. What types of pets are rwalley products designed for?
Our products are mainly for dogs and cats, suited for a wide variety of breeds, sizes, and lifestyles.

2. Are your products safe for pets with allergies or sensitive skin?
Yes. We use non-toxic, pet-safe materials, and many of our items are hypoallergenic. You can find detailed material descriptions on each product page.

3. Are your toys suitable for aggressive chewers?
Yes. Many of our toys are made with reinforced stitching and durable materials, perfect for pets with strong chewing habits. Look for the “chew-resistant” label on product listings.

4. How do I choose the right size collar or harness for my pet?
To ensure comfort and safety, we recommend using a soft tape measure to measure the widest part of your pet’s neck or chest. Once worn, you should be able to fit two fingers comfortably between the collar or harness and your pet. If you’re unsure, feel free to contact our customer service team for assistance.

5. Do your products come with usage instructions?
Yes. Most products include printed or downloadable instructions. If you didn’t receive one, feel free to email us.

6. How do I clean your products?
Most soft goods are machine washable. Specific cleaning instructions are provided on the product pages and packaging.

7. What payment methods do you accept?
We accept PayPal, Visa, and MasterCard. All payments are processed securely through encrypted gateways.

8. Is my payment information secure?
Yes. rwalley.store uses SSL encryption and trusted payment processors to ensure your personal and financial data remains private.

9. Do you support international shipping?
No. At this time, we only ship within Canada.

10. How long does shipping take within Canada?
Typically, orders arrive within 3–7 business days, depending on your region.

11. How do I track my order?
Once your package ships, you will receive an email containing a tracking link and shipping updates.

12. Can I cancel or modify my order after it's placed?
Yes — but only if the order hasn't shipped yet. Please contact us as soon as possible if you need to make changes.

13. Can I return or exchange an item?
Yes. We offer a 30-day return and exchange policy for unused items in their original packaging. Please see our Returns page for full details.

14. Do your products come with a warranty or satisfaction guarantee?
Yes. We offer a 30-day satisfaction guarantee. If your product arrives defective or not as expected, we’ll issue a refund or replacement.

15. What if I receive a damaged or incorrect item?
Please contact us immediately with your order number and photos. We’ll work quickly to resolve the issue.

16. Do you offer eco-friendly or sustainable products?
Yes. We're committed to expanding our catalog with more sustainable options made from recycled or biodegradable materials.

17. Can I request personalized product recommendations?
Absolutely. Share your pet’s breed, size, and lifestyle via email, and we’ll help you choose the right products.

18. How often do you restock sold-out items?
Popular products are restocked frequently. You can sign up for restock notifications directly on the product page.

19. How can I contact customer service?
You can email us at service@rwalley.store or call +1 587-458-7242 during business hours (Mon–Fri, 9am–6pm EST).

20. Do you have a physical store I can visit?

Currently, rwalley operates exclusively online through our official website rwalley.store. However, all orders ship from our local Canadian address at 1732 99 St NW #1748, Edmonton, AB T6N 1K8. While we don't offer in-store shopping, our team is always available to assist you through email or phone.