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Shipping Policy

At rwalley, we are committed to providing not only high-quality pet products but also a smooth, secure, and timely delivery experience. This Shipping Policy outlines everything you need to know about how your order is processed and delivered within Canada.

Order Processing Time

All orders placed on rwalley.store are typically processed within 1–3 business days (Monday to Friday, excluding statutory holidays). During periods of high demand, such as holiday seasons or promotional campaigns, processing times may be slightly longer. We strive to ensure that your order is packed safely and shipped out as soon as possible.

Once your order is shipped, you will receive a confirmation email with your tracking number. Please allow up to 24 hours for the tracking information to become active.

Shipping Destination

At this time, we only offer shipping within Canada. We do not support international shipping or deliveries outside Canadian territories. We focus on optimizing our delivery performance and ensuring that all our customers across Canada enjoy a dependable and localized shipping service.

Shipping Rates

We offer a straightforward and transparent shipping fee structure that matches our store's backend logistics setup. Shipping costs are calculated based on the total order value, as follows:

  • Orders from $0.01 to $59.99CAD: Flat rate shipping fee of $3.99 CAD

  • Orders of $60.00 CAD and above: Free Shipping

Shipping Carriers and Tracking

All orders are shipped using trusted Canadian carriers such as Canada Post, UPS, Purolator, or FedEx, depending on your location and the package size. We always choose the most efficient shipping method to ensure timely and safe delivery.

Once your package is shipped, you will receive an email with a tracking number and a link to monitor the progress of your shipment in real time.

Delivery Issues and Lost Packages

If you experience any issues with your delivery, such as delays, incorrect tracking updates, or missing items, please reach out to us at:

We will work directly with our shipping partners to investigate and resolve the issue promptly. If your package is confirmed lost after an investigation, we will offer a replacement or a full refund.

Incomplete or Incorrect Shipping Information

It is the customer’s responsibility to ensure that the shipping address is complete and accurate. Orders that are returned due to incorrect or insufficient address information may incur additional re-shipping fees. Please double-check your information before confirming your purchase.

Packaging & Sustainability

At rwalley, we care about the environment. We use recyclable, eco-friendly packaging whenever possible. While your pet’s happiness is our mission, we are also committed to reducing our ecological footprint.

Holiday and High-Demand Periods

Please note that during holidays, peak shopping seasons (e.g., Black Friday, Christmas), or unforeseen events (e.g., natural disasters, carrier strikes), shipping and delivery times may be delayed. We recommend placing your orders early during such periods to avoid disappointment.

Changes to the Shipping Policy

We reserve the right to update or modify this Shipping Policy at any time. Any changes will be reflected on this page, and we encourage customers to review it periodically. Continued use of the site following any changes indicates your acceptance of the updated policy.